All Systems Operational

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How can we support you today?

Please contact Transporeon Customer Care via our Help Center for any support you need.

No-Touch Order/Best Carrier ? Operational
Time Slot Management Operational
Transporeon Analytics ? Operational
Retail Time Slot Management ? Operational
Retail Time Slot Management SMS Notification ? Operational
Data processing Operational
Visibility Hub ? Operational
Real Time Workflow ? Operational
Rate Management Operational
Freight Procurement ? Operational
Log in Operational
Support ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 10, 2022

No incidents reported today.

Dec 9, 2022

No incidents reported.

Dec 8, 2022

No incidents reported.

Dec 7, 2022

No incidents reported.

Dec 6, 2022

No incidents reported.

Dec 5, 2022

No incidents reported.

Dec 4, 2022
Completed - The scheduled maintenance has been completed.
Dec 4, 22:01 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 18:00 CET
Scheduled - We will be undergoing scheduled maintenance during this time.
Within the scheduled window Transporeon modules as mentioned can be partly unavailable.

If you have any questions, please contact Customer Care: https://support.transporeon.com/customercare

Dec 2, 10:43 CET
Dec 3, 2022

No incidents reported.

Dec 2, 2022

No incidents reported.

Dec 1, 2022

No incidents reported.

Nov 30, 2022
Postmortem - Read details
Dec 1, 15:26 CET
Resolved - Currently we can confirm the situation is back to normal and you should no longer be affected by the incident.
We took care to resend all stalled or delayed data.
We continue monitoring the situation and establishing the root cause, which will be detailed shortly in the postmortem report.
We once again apologize for the inconvenience and remain at your availability for further support.

Nov 30, 10:12 CET
Update - We have resolved the issue and monitor the situation closely, until we can fully confirm it is permanently fixed.
We apologize for the inconvenience.

Nov 30, 07:30 CET
Update - We regret to inform you that errors may still occur.
We pay utmost attention to resolving them.

Nov 30, 01:43 CET
Update - Update: We performed an update of our services to restore the database connection and rebuilding of index. We continue monitoring the situation, until we can confirm it is permanently fixed. We apologize for the inconvenience.
Nov 29, 23:09 CET
Identified - Dear Customers,

On Tuesday 29.11.2022 at 19:20 CET we faced a short-timed database issue. We recognized the issue immediately and proceeded to restart the process and rebuild the index.
As a result, within a short timeframe of approximately 1 hour, the transfer of some data messages was stalled or delayed. Please be reassured that if you were affected by this, we will proceed to resending the missing data. Else you can continue working as before without any expected interruptions.
Should you encounter any issue or need additional insights, please reach out via https://support.transporeon.com.
We reassure you of our continued support and apologize for the inconvenience.

Nov 29, 21:55 CET
Nov 29, 2022
Nov 28, 2022

No incidents reported.

Nov 27, 2022
Completed - The scheduled maintenance has been completed.
Nov 27, 23:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 18:01 CET
Scheduled - We will be undergoing scheduled maintenance during this time. Within the scheduled window the Transporeon platform will be available.

If you have any questions, please do not hesitate to contact please contact our Customer Care: https://support.transporeon.com/customercare

Nov 24, 09:51 CET
Nov 26, 2022

No incidents reported.