All Systems Operational

About This Site

How can we support you today?

Please contact Transporeon Customer Care via our Help Center for any support you need.


From 01-April 2022, we encourage our carrier customers to request support via help center portal, or phone.
Email access is discontinued for carrier customers.
To place a request with us, go to: Help Center
Please use the same credentials (email and password) you use for platform access.
Your request is important to us, and we are here to support you.
You can use the portal in English, German, French, Italian, Spanish, Polish or Russian.
To change the language in which portal contents is displayed for you, set your preferred language in your profile after logging in.

No-Touch Order/Best Carrier ? Operational
Time Slot Management Operational
Transporeon Analytics ? Operational
Retail Time Slot Management ? Operational
Retail Time Slot Management SMS Notification ? Operational
Data processing Operational
Transporeon Sixfold ? Operational
Real Time Workflow ? Operational
Rate Management Operational
Freight Procurement ? Operational
Log in Operational
Support ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will be undergoing scheduled maintenance during this time. Within the scheduled window the Transporeon platform will be available.

If you have any questions, please do not hesitate to contact please contact our Customer Care: https://support.transporeon.com/customercare
Posted on May 11, 15:07 CEST
Past Incidents
May 17, 2022

No incidents reported today.

May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022
Completed - The scheduled maintenance has been completed.
May 12, 05:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 17:00 CEST
Scheduled - Due to a maintenance of one of our Service Providers the availability of our Transporeon Trust Center is temporarily affected during this time.
All other modules and applications are not affected.
May 9, 16:46 CEST
May 11, 2022
May 10, 2022
Resolved - This incident has been resolved.
May 10, 10:36 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
May 10, 09:49 CEST
Identified - Please note our service provider had to unexpectedly extend the maintenance window announced here: https://transporeon.statuspage.io/incidents/brz9q8mjxr0k
Therefore delays might occur when proceeding your requests.

In urgent cases, please contact us via phone.
May 10, 09:34 CEST
Resolved - This incident has been resolved.
May 10, 09:38 CEST
Identified - Please note our service provider had to unexpectedly extend the maintenance announced here:
https://transporeon.statuspage.io/incidents/brz9q8mjxr0k
Therefore our Help Center Portal might still be unavailable until that is completed.

In urgent cases please give us a phone call.
May 10, 07:56 CEST
Completed - The scheduled maintenance has been completed.
May 10, 05:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 01:01 CEST
Update - We will be undergoing scheduled maintenance during this time.
May 3, 08:19 CEST
Scheduled - Due to a maintenance of one of our Service Providers the availability of our Help Center Portal may be temporarily affected during this time.

In urgent cases please give us a phone call.
May 3, 08:14 CEST
May 9, 2022

No incidents reported.

May 8, 2022

No incidents reported.

May 7, 2022

No incidents reported.

May 6, 2022

No incidents reported.

May 5, 2022

No incidents reported.

May 4, 2022
Completed - The scheduled maintenance has been completed.
May 4, 18:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 16:30 CEST
Scheduled - We will be undergoing scheduled maintenance during this time. Within the scheduled window the Transporeon platform will be available.

If you have any questions, please do not hesitate to contact please contact our Customer Care: https://support.transporeon.com/customercare
May 4, 16:30 CEST
May 3, 2022
Completed - The scheduled maintenance has been completed.
May 3, 14:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 13:00 CEST
Scheduled - Dear Customer,

The Transporeon wildcard certificate for *.transporeon.com (productive environment) will be renewed 03.05.2022 (dd.mm.yyyy) 13:00 - 14:00 CEST.

Users that access our platform directly via a browser are not expected to have to do anything, your browser will renew the certificate automatically upon your next visit after the change.

Customers that have a data connection with us should have their responsible IT department check if the certificate is in use and should ensure that the responsible IT person is available during the changes if needed.
A separate e-mail to the IT contacts, known to us, will follow in due time as well.

---Certificate---
You can download the new certificate from the following page: https://app.transporeon.com/download/MjAwMDY2/Wildcard.transporeon.com_20230416.zip

---Testing---
The new certificate can already be tested with the following addresses: https://xchct.transporeon.com (only in use for a certificate test, no other data can be transmitted here).
No certificate error should be shown if you open the addresses and the correct certificate is available. Instead you should see HTTP response code "200" and there should be no errors.

Please ensure that the tests are done on the machine where the data exchange component is running.

It is also important that the root certificates from your Operating system are up to date.
Mar 16, 11:43 CET