All Systems Operational

About This Site


Dear Customers;

As previously announced, Transporeon is a Trimble Company since 01.04.2023.

Starting 25.09.2023, when we communicate with you, we will be using addresses from the @trimble.com email domain. This announcement is related to email communication only. This initial step is consistent with our integration efforts in Trimble.

What this means for you:
- You will receive new communication from your known contacts from addresses that are on the @trimble.com email domain. Should you encounter any difficulties in receiving such emails, please make sure to whitelist the domain to ensure smooth communication.
- You can continue getting in touch with us at formerly known @transporeon.com, but you will receive our further replies from the corresponding @trimble.com addresses
- You will need to revisit inbox rules, if you had such in place. For instance if you filtered emails or archived them based on the @transporeon.com domain, you will need to update the rules to include the @trimble.com domain.
- You can continue logging in to our platform at login.transporeon.com
- You can continue requesting support via our support platform at support.transporeon.com
- You can continue reading our news on the corporate website at transporeon.com

We take heed of your needs and make sure that exchanges based on email addresses for operational reasons (platform or interface users) or for monitoring purposes (incident handling) remain active without interruptions. We expect the transition to be smooth, and at best unnoticeable for you. Should you however notice anything out of the ordinary, please raise a request with us via the portal support.transporeon.com and we will be happy to look into this.

Login Operational
Real-Time Workflow ? Operational
Data transmission Operational
Autonomous Procurement Operational
Transport Assignment ? Operational
Analytics ? Operational
Network Insights Operational
Carbon Visibility Operational
Time Slot Management Operational
Freight Procurement ? Operational
Dock Scheduling & Yard Management ? Operational
Transport Operations Operational
SMS Notification Service ? Operational
Freight Audit Operational
Visibility ? Operational
Support Services ? Operational
Ocean Freight Visibility Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 7, 2023

No incidents reported today.

Dec 6, 2023
Completed - The scheduled maintenance has been completed.
Dec 6, 13:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 12:00 CET
Scheduled - We will be running maintenance of our Help Center Support system today, December 6, 2023 at 12:00 CET.

We expect a short interruption by way of which access to the support portal, or to your open requests will not be temporarily possible. If you encounter issues with accessing support, please wait and check again later. In the meantime you can reach us via phone.
We apologize for the inconvenience.

Dec 6, 11:10 CET
Dec 5, 2023

No incidents reported.

Dec 4, 2023

No incidents reported.

Dec 3, 2023

No incidents reported.

Dec 2, 2023

No incidents reported.

Dec 1, 2023

No incidents reported.

Nov 30, 2023

No incidents reported.

Nov 29, 2023
Completed - The scheduled maintenance has been completed.
Nov 29, 18:01 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 16:31 CET
Scheduled - We will be undergoing scheduled maintenance during this time. Within the scheduled window the Transporeon platform will be available.

If you have any questions, please contact our Customer Care: https://support.transporeon.com/customercare

Nov 15, 10:48 CET
Nov 28, 2023
Completed - The scheduled maintenance has been completed.
Nov 28, 16:30 CET
Update - We will be undergoing scheduled maintenance during this time.
Nov 21, 10:22 CET
Scheduled - Dear customers,

We would like to inform you that we are executing a website upgrade for https://www.transporeon.com/ on 2023-11-28 at 15:00 CET for ~90 min.

Our platform will not be affected and is fully available during this time period. On the visible maintenance page during the downtime, you will find the (still working) links to ensure your business continuity:

Sign in https://login.transporeon.com/login
Get Support https://support.transporeon.com

If you have any questions regarding our update, please feel free to contact us.

Many thanks for your understanding.

Nov 8, 13:46 CET
Resolved - This incident has been resolved.
Nov 28, 08:47 CET
Monitoring - Dear Customers,

You should be able to resume your support request activity by now. As mentioned before, your operations should not have been affected all along, and you should be able to work without any interruptions as per usual.
Should you still encounter difficulties, please let us know via suppor.transporeon.com.

We apologize for the inconvenience and remain at your availability.

Nov 27, 17:34 CET
Identified - Dear Customers,

Support services are temporarily unavailable due to an unforeseen outage of the electricity network in the area where our headquarters are located. We are looking for alternative ways of re-establishing the connection so that you can continue requesting and receiving support.

Your operations should not be affected, and you should be able to continue working as per usual.

We apologize for the inconvenience and remain at your availability.

Nov 27, 16:51 CET
Nov 27, 2023
Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

No incidents reported.

Nov 23, 2023

No incidents reported.