Limited availability of Support Services (2025-03-05)

Incident Report for Transporeon

Resolved

Please be advised that Transporeon support services are now fully operational again.
You can reach out to us via all available channels: at support.transporeon.com and via via phone.

We apologize for any inconvenience this incident may have caused!
Posted Mar 05, 2025 - 18:50 CET

Update

Please be informed that we are still working on bringing the Transporeon support portal back to operational mode.

In the meantime, you can reach us via phone.

We apologize for any inconvenience!
Posted Mar 05, 2025 - 15:56 CET

Identified

Some customers may experience issues with Transporeon support services starting from approximately 11:20 AM CET on the 5th of March 2025, resulting in their inability to call and submit requests, thereby limiting our support capabilities.

We reassure you of our commitment to solving this as soon as possible.
You can continue working on the Transporeon platform without interruptions, as usual.

We apologize for the inconvenience.
Posted Mar 05, 2025 - 11:50 CET
This incident affected: Support Services.