Transporeon Status

All Systems Operational

Real-Time Workflow Operational

Data transmission Operational

Autonomous Procurement Operational

Transport Assignment Operational

Analytics Operational

Network Insights Operational

Carbon Visibility Operational

Time Slot Management Operational

Freight Procurement Operational

Dock Scheduling & Yard Management Operational

Transport Operations Operational

SMS Notification Service Operational

Freight Audit Operational

Visibility Operational

Support Services Operational

Ocean Freight Visibility Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Wednesday Maintenance Window (2024-08-07) Aug 7, 2024 16:30-18:00 CEST

We will be undergoing scheduled maintenance during this time. Within the scheduled window the Transporeon platform will be available.
Additionally, we plan to upgrade our AS2 setup on from 4:30 PM to 5:00 PM CET. During this period we expect a temporary delay in AS2 messaging.

Should you encounter any problems, please feel free to reach out to our Customer Care: https://support.transporeon.com/customercare
Posted on Jul 11, 2024 - 09:37 CEST

Past Incidents

Jul 27, 2024

Disaster recovery test (2024-07-27)

Completed - The scheduled maintenance has been completed.
Jul 27, 10:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 09:00 CEST

Scheduled - Dear customer,

We would like to inform you that we plan to perform an disaster recovery test on Saturday, 2024-07-27 between 09:00 CET and 10:00 CET.
This emergency prevention exercise is required to validate our continuity strategies and prevention measures in terms of functionality and performance.

Within the scheduled window the Transporeon platform will be available.

If you have any questions, please contact our Customer Care: https://support.transporeon.com/customercare
Jun 20, 07:53 CEST

Jul 26, 2024

No incidents reported.

Jul 25, 2024

Limited availability of Transporeon solutions

Postmortem - Read details
Jul 26, 15:10 CEST

Resolved - We are pleased to announce that the data transmission issues affecting the Transporeon platform have been fully resolved, and all data is now processed as of 24th of July 2024 in the evening.

Our team has put in relentless effort to guarantee that every aspect of our service is functioning seamlessly and effectively.
Our operations team will continue to closely monitor all systems.

We understand the impact your business experienced due to the outage, and appreciate your patience.
Our support teams are available to answer any questions you may have at this time.
Please don't hesitate to reach out to us at support.transporeon.com
Jul 25, 10:57 CEST

Update - Some customers continue experience data transmission and processing delays on the platform. Once processed, the delayed data should be visible on the productive platform.

Updates will be provided as more information becomes available.

We understand the inconvenience this outage may have caused, and we appreciate your patience and understanding during this time. Our operations team will maintain increased monitoring of all systems.
Jul 24, 16:28 CEST

Update - The modules of the Transporeon platform are limited available since today 24 July 2024 ~11:00 AM CEST.
Some customers still experience data transmission and processing delays on the platform at the moment. Once processed, the delayed data should be visible on the productive platform.
Our engineers are working on that with the highest priority and we apologize for the inconvenience caused.
Jul 24, 13:31 CEST

Monitoring - The issue is identified and we are monitoring improvements in availability of our platform since today 24 July 2024 ~11:00 AM CEST.

Some customers may still experience data transmission and processing delays on the platform at the moment.

Should you need additional information or support - please reach out to us via support.transporeon.com, we'll be glad to assist you.
Jul 24, 11:27 CEST

Update - Engineers are actively investigating the issue as a matter of urgency and we apologize for the inconvenience caused. Further updates will be sent as engineers identify and resolve the issue.
Jul 24, 09:52 CEST

Update - We are continuing to investigate this issue.
Jul 24, 09:02 CEST

Investigating - We are currently experiencing issues resulting into the temporary unavailability of Transporeon platform since 24 July 2024, 08:00 CEST.
As a result, you will not be able to perform your operational activities on the platform.
We are aware of the issue, and reassure you we are working at top speed to resolve it as soon as possible.
For the time being, please keep up to date by verifying the status on our status page.
If you need our support, please raise a request on http://support.transporeon.com.
Jul 24, 08:24 CEST

Jul 24, 2024

Jul 23, 2024

No incidents reported.

Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

Limited availability of Transporeon solutions

Resolved - The incident has been successfully resolved on Friday 19th of July, 2024 at 11:30 CEST.

Should you encounter any additional issues, please get in touch with us at support.transporeon.com.
Jul 19, 14:00 CEST

Monitoring - Engineers have identified the issue and applied a fix across all affected services.

Some customers still may experience data transmission issues.
We reassure you of our commitment to solve this as soon as possible.
Should you need additional information or support - please reach out to us via support.transporeon.com, we'll be glad to assist you.
Jul 19, 12:42 CEST

Update - Customers are experiencing outages on services using Windows machines globally. Engineers are actively investigating the issue as a matter of urgency and we apologize for the inconvenience caused. Further updates will be sent as engineers identify and resolve the issue.
If you require immediate assistance, please contact our Support Team.
Jul 19, 10:06 CEST

Update - We are continuing to investigate this issue.
Jul 19, 09:56 CEST

Investigating - Some customers may experience data transmission issues at the moment.

We reassure you of our commitment to solve this as soon as possible.

Should you need additional information or support - please reach out to us via support.transporeon.com, we'll be glad to assist you.
Jul 19, 08:44 CEST

Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

Data transmission delays for some customers

Resolved - You should be able to proceed and work as usual, without delays.
Should you encounter any additional issues, please get in touch with us, at support.transporeon.com.
Jul 16, 18:06 CEST

Maintenance Transporeon SMS Notification Service (2024-07-16)

Completed - The scheduled maintenance has been completed.
Jul 16, 10:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 09:30 CEST

Scheduled - Dear customer,

We would like to inform you that we switch our SMS provider on Tuesday, 2024-07-16 as of 09:30 CEST.
No actions from our customers' side are needed.
Within the scheduled change, the Transporeon platform will be available.

If you have any questions, please contact our Customer Care:
https://support.transporeon.com/customercare
Jul 11, 16:20 CEST

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.