All Systems Operational

Login Operational
Real Time Workflow Operational
Data transmission Operational
Autonomous Procurement Operational
Transport Assignment Operational
Analytics Operational
Network Insights Operational
Carbon Visibility Operational
Time Slot Management Operational
Freight Procurement Operational
Dock Scheduling & Yard Management Operational
Transport Operations Operational
SMS Notification Service Operational
Freight Audit Operational
Visibility Operational
Support Services Operational
Ocean Freight Visibility Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Annual Renewal of Certificate for the Transporeon test environment (2026-02-10, Tuesday) Feb 10, 2026 08:00-09:00 CET

Dear Customers and Partners,

Please be informed that the Transporeon certificate for *.test.transporeon.com (test environment) will be renewed at 8 AM CET on Tuesday February 10, 2026. This annual certificate change is required to maintain security and compliance standards, as mandated by the certificate's one-year validity period.

Customers and providers with an established data connection for data transfer should verify if the test certificate is in use and ensure that the responsible IT person is available on the change date (February 10) to support the update.

Users who access our platform directly via a browser do not need to take any action, your browser will automatically renew the certificate on your next visit after the change.

Data transfer in the test environment may stop if the certificate is in use and not renewed (manually or automatically).

This will not affect your day-to-day operations in the live environment.

The new certificate will be shared in the update to this announcement at least one week before the announced change.

If you have any questions or concerns, please do not hesitate to reach out to us via https://support.transporeon.com for any assistance.

Thank you for your cooperation.
Posted on Jan 19, 2026 - 08:56 CET
Jan 27, 2026
Limited availability of the Analytics module of Transporeon platform (Tue 2026-01-27)
Resolved - The incident affecting the Analytics module of the Transporeon Platform has been resolved, and a period of stability has been observed starting from approximately 10:10 AM CET on January 27, 2026.

You can continue working on the Transporeon platform as usual.

We appreciate your understanding and sincerely apologize for any inconvenience caused.

Should you need additional information or support, please reach out to us via https://support.transporeon.com and we will be glad to assist you.
Jan 27, 10:37 CET
Investigating - Some customers may currently be experiencing issues with the Analytics module of the Transporeon platform, starting at approximately 7:45 AM CET on January 27th, 2026.

Our teams are actively working on identifying the cause of the issue.

Other Transporeon modules remain fully operational, and you can continue working on them as usual.

If you require additional information or support, please reach out to us at https://support.transporeon.com.

We apologize for the inconvenience and appreciate your patience.
Jan 27, 08:30 CET
Jan 26, 2026

No incidents reported.

Jan 25, 2026

No incidents reported.

Jan 24, 2026
Limited availability of Transporeon Platform (Sat 2026-01-24)
Resolved - A period of stable operation has been observed, and this incident is now resolved.

You can continue working on the Transporeon platform as usual.

We appreciate your understanding and sincerely apologize for any inconvenience caused.

Should you need additional information or support, please reach out to us via https://support.transporeon.com, and we will respond within the next support window.
Jan 24, 19:26 CET
Monitoring - The issue affecting the Transporeon Platform has been resolved, and a period of stability has been observed starting from approximately 6:18PM CET on January 24, 2026.

All systems should now be operating, but some overall slowness of the Platform might occur for some time.

We will continue to monitor the situation to ensure that the platform remains stable.

We appreciate your patience and understanding during this phase.

Should you need additional information or support, please reach out to us via https://support.transporeon.com/.
Jan 24, 18:23 CET
Update - The team is making steady progress in restoring the Transporeon Platform and is focused on enabling customer traffic soon.

Rest assured, we will keep you informed with regular updates on the progress.
We sincerely appreciate your patience and understanding during this time.

For any additional information or support, please reach out to us via https://support.transporeon.com/.
We'll be glad to assist you.
Jan 24, 17:16 CET
Identified - Please be informed that the root cause of the incident affecting the Transporeon platform availability has been identified, and the team is progressing with restoring platform availability.

We sincerely apologize for any inconvenience this may cause to your operations.

Should you need additional information or support, please reach out to us via https://support.transporeon.com.
Jan 24, 16:28 CET
Update - Please rest assured that the issue concerning the Transporeon Platform's availability is under thorough investigation, and all operational teams are working on it with the utmost priority. Our unwavering goal is to restore full service as swiftly as possible.

We aim to provide you with the next update shortly and sincerely apologize for the inconvenience it may cause.

If you require additional information or support, please do not hesitate to reach out to us via https://support.transporeon.com/
Jan 24, 15:20 CET
Investigating - Customers are currently experiencing limited availability of Transporeon Platform starting from approximately 13:00 CET on January 24th, 2025.

Our teams are actively working on identifying the cause of the issue and restoring full service as quickly as possible.

We apologize for any inconvenience this may cause and appreciate your patience while we continue our investigation.

Should you need additional information or support, please reach out to us via https://support.transporeon.com/.
We'll be glad to assist you.
Jan 24, 14:23 CET
Jan 23, 2026

No incidents reported.

Jan 22, 2026

No incidents reported.

Jan 21, 2026
Maintenance Window Support Services (2026-01-21, Tuesday evening)
Completed - The scheduled maintenance has been completed.
Jan 21, 21:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 18:00 CET
Scheduled - Following the latest updates from Atlassian, we will be conducting maintenance on our Help Center Support system on Tuesday, January 2026, at 6PM CET.

You can continue working on Transporeon Platform without interruptions during this time.

Please note that there may be a brief period during which access to the support portal and your open requests will be temporarily unavailable. If you encounter any issues accessing support, please wait and try again later.

In the meantime, you can reach us via phone.

We apologize for the inconvenience.
Jan 21, 16:57 CET
Limited availability of the Transporeon solutions (Tue 2026-01-21)
Postmortem - Read details
Jan 26, 17:18 CET
Resolved - A period of stable operation has been observed, and this incident is now resolved.
You can continue working on the Transporeon platform as usual.

We appreciate your understanding and sincerely apologize for any inconvenience caused

Should you need additional information or support, please reach out to us via https://support.transporeon.com
We'll be glad to assist you.
Jan 21, 15:04 CET
Update - As we continue with the data reprocessing, the search functionality of the Platform may experience degraded performance.
Please be aware that the data should be available and can be searched manually by applying filters in the respective columns.

We appreciate your patience and understanding and apologize for any inconvenience caused.

Should you need any assistance, please reach out to us via https://support.transporeon.com
Jan 21, 14:34 CET
Monitoring - The issue affecting the Transporeon platform has been resolved, and a period of stability has been observed starting from approximately 12:50 PM CET on January 21, 2026.

All systems should now be operating normally. Please allow some time for data to be processed. We will continue to monitor the situation further.

We appreciate your patience and understanding during this phase.

Should you need additional information or support, please reach out to us via https://support.transporeon.com.
Jan 21, 12:54 CET
Update - Please be informed that the Transporeon platform should be available as of 12:40 PM CET on January 21, 2026.

We are proceeding with further actions to stabilize the situation and sincerely apologize for any inconvenience it may cause to your operations

Should you need additional information or support, please reach out to us via https://support.transporeon.com.
Jan 21, 12:46 CET
Update - Please be informed that the Transporeon platform might experience limited availability from approximately 12PM CET on 21st of January 2026. The team is treating the case with the highest priority, involving all related stakeholders and putting efforts into stabilizing it.

We sincerely apologize for the inconvenience it may cause and will update you as new information becomes available.

Should you need additional information or support, please reach out to us via https://support.transporeon.com.
Jan 21, 12:13 CET
Update - Please be informed that the issue related to Visibility malfunctioning is under very thorough investigation. The team is working with the highest priority to fix it as soon as possible. While we put all efforts to stabilize the performance, some other related malfunctioning might appear for you in the meantime (for example, data transmission delays).

We aim to provide you with the next update shortly and sincerely apologize for the inconvenience it may cause.

Should you need additional information or support, please reach out to us via https://support.transporeon.com.
Jan 21, 10:54 CET
Identified - Some customers may have been experiencing issues while working on the Transporeon platform. Actions related to Visibility might be malfunctioning (for example, the status of trucks is not updated) starting from approximately 08:30 AM CET on January 21, 2026.

We are aware of the issue and are currently investigating it with the highest priority. We aim to provide you with the next update shortly.

If you need assistance or have additional questions, please request support through the usual process at https://support.transporeon.com.

We sincerely apologize for the inconvenience and assure you of our commitment to resolving this issue promptly and accurately.
Jan 21, 09:20 CET
Jan 20, 2026

No incidents reported.

Jan 19, 2026

No incidents reported.

Jan 18, 2026

No incidents reported.

Jan 17, 2026

No incidents reported.

Jan 16, 2026
Limited availability of Rate Management module for some customers (Fri 2026-01-16)
Resolved - Some customers may have experienced issues with the Rate Management module of the Transporeon platform between 10:07 AM and 10:28 AM CET on Friday, January 16, 2026.

The root cause has been identified and resolved. While all systems are now operating normally, we will continue to monitor the situation closely.

We appreciate your patience and understanding. Should you have any questions or require assistance, please reach out to us at https://support.transporeon.com.
Jan 16, 10:30 CET
Jan 15, 2026
Maintenance Window Support Services (2026-01-15, Thursday morning)
Completed - The scheduled maintenance has been completed.
Jan 15, 07:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 06:00 CET
Scheduled - Following the latest updates from Atlassian, we will be conducting maintenance on our Help Center Support system on Thursday, January 15th, 2026, at 6AM CET.

You can continue working on Transporeon Platform without interruptions during this time.

Please note that there may be a brief period during which access to the support portal and your open requests will be temporarily unavailable. If you encounter any issues accessing support, please wait and try again later.

In the meantime, you can reach us via phone.

We apologize for the inconvenience.
Jan 14, 15:18 CET
Jan 14, 2026

No incidents reported.

Jan 13, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage