Transporeon Status

All Systems Operational

Real-Time Workflow Operational

Data transmission Operational

Autonomous Procurement Operational

Transport Assignment Operational

Analytics Operational

Network Insights Operational

Carbon Visibility Operational

Time Slot Management Operational

Freight Procurement Operational

Dock Scheduling & Yard Management Operational

Transport Operations Operational

SMS Notification Service Operational

Freight Audit Operational

Visibility Operational

Support Services Operational

Ocean Freight Visibility Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 28, 2025

Limited errors in Time Slot Management for Retail (Mon 31.03.2025)

Resolved - Some customers may experience errors while making bookings in the Time Slot Management for Retail for the specific slots between Sunday, 30.03.2025, and Monday, 31.03.2025. The error occurs due to the planned, universal daylight-saving time (DST) change happening during that exact period.

The effect is the cancellation of the slots between 01:00 - 02:00AM GMT or the slots between 02:00 - 03:00AM CET. Please seek alternative time slots either before or after this time to successfully make your booking.

Should you still experience any issues or have any questions, please reach out to us during our regular support times at http://support.transporeon.com.
Mar 28, 18:53 CET

Mar 27, 2025

No incidents reported.

Mar 26, 2025

Ongoing email notification disruptions for some carriers (2025-03-26)

Resolved - The service disruptions affecting email notifications have been fully resolved as of 12:30 PM CET on March 26th. All systems are now functioning normally.

We appreciate your patience and understanding during this incident.

Should you need additional information or support, please reach out to us via http://support.transporeon.com.
We'll be glad to assist you.
Mar 26, 12:46 CET

Identified - Some carriers may experience email notification disruptions starting at 10:30 CET on March 26th.

You can continue working on Transporeon platform without interruptions, as per usual.

We reassure of our commitment to solve this as soon as possible and apologize for the inconvenience caused.

Should you need additional information or support - please reach out to us via http://support.transporeon.com, we'll be glad to assist you.
Mar 26, 12:00 CET

Mar 25, 2025

No incidents reported.

Mar 24, 2025

Maintenance Window Support Services (2025-03-24)

Completed - The scheduled maintenance has been completed.
Mar 24, 19:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 18:00 CET

Scheduled - Following the latest updates from Atlassian, we will be conducting maintenance on our Help Center Support system on Monday, March 24, 2025, at 18:00 CET.

You can continue working on Transporeon Platform without interruptions during this time.

Please note that there may be a brief period during which access to the support portal and your open requests will be temporarily unavailable. If you encounter any issues accessing support, please wait and try again later.

In the meantime, you can reach us via phone.

We apologize for the inconvenience.
Mar 19, 14:53 CET

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025

No incidents reported.

Mar 18, 2025

No incidents reported.

Mar 17, 2025

Data transmission delays of Transport Operations (2025-03-17)

Resolved - The data transmission delays affecting Transport Operations module have been fully resolved, and all data is now processed as of March 17th 11:30 PM CET.

We understand the impact your business experienced due to the encountered delays and appreciate your patience.

Our support teams are available to answer any questions you may have at this time, please reach out to us at support.transporeon.com.
Mar 17, 23:30 CET

Investigating - Some customers might be facing data transfer delays with the Transport Operations module as of Monday, March 17th, 2025 around 12:30 PM CET.
We are aware of the issue and are currently investigating with high priority.
This regards only the data transfer in Transport Operations module. All other Transporeon modules are unaffected.
We will keep you up-to-date on our investigation.
Should you need any assistance or have additional questions please reach out to our support department at support.transporeon.com.
We apologize for the inconvenience and reassure you of our support.
Mar 17, 15:47 CET

Mar 16, 2025

No incidents reported.

Mar 15, 2025

No incidents reported.

Mar 14, 2025

Limited availability of Transporeon Solutions

Resolved - The data transmission delays of the Transporeon platform affecting some customers has been fully resolved since Thursday, March-13, 2025, from 17:17 CET
All data processing is now complete.

We recognize the impact this incident had on your operations and thank you for your patience.
Please do not hesitate to contact support.transporeon.com if you require any additional information or support.
Mar 14, 15:47 CET

Monitoring - We are happy to inform that the Limited availability of Transporeon Solutions incident is resolved and under monitoring since Thursday, March-13, 2025, from 17:17 CET.

If you were affected by the limited availability, you can now continue working without interruptions.

We understand the impact your business experienced due to the incident, and appreciate your patience. Our support teams are available to answer any questions you may have at this time.

Please don't hesitate to reach out to us at http://support.transporeon.com.
Mar 13, 17:38 CET

Investigating - We are currently experiencing issues resulting into the limited unavailability of Transporeon platform since Thursday, March-13, 2025, from 15:15 CET.

Some customers may face issues with performing some of the usual operational activities on the platform, such as importing Dock Scheduling & Yard Management bookings, importing and/or assigning transports in Transport Assignment.

We are aware of the issue and reassure you we are working at top speed to resolve it as soon as possible.

For the time being, please keep up to date by verifying the status on our status page.
If you need our support, please raise a request on http://support.transporeon.com.
Mar 13, 16:52 CET